- Dental
- Certified
Hadiya S.
Full-time · 40 hrs/week
English, Urdu
Quick Facts
Experience
5+ years
Industry
Dental
Availability
Full-time · 40 hrs/week
Languages
English, Urdu
About
Hadiya S. is a compassionate and detail-oriented Dental Customer Support Specialist with over 5 years of experience providing exceptional patient communication and administrative support for dental practices. She specializes in helping practices create positive patient experiences by managing appointments, answering inquiries, coordinating follow-ups, and ensuring every interaction is handled with professionalism and care.
With extensive experience supporting busy dental offices, Hadiya understands the importance of timely communication, accurate scheduling, and efficient front-office operations. Her patient-first approach allows dental teams to stay organized while building stronger relationships with every patient.
Skills
- Dental Customer Support
- Patient Communication
- Appointment Scheduling
- Appointment Confirmations
- Patient Recall & Follow-ups
- Case Presentation Support
- Patient Recall & Follow-ups
- Patient Record Management
- Calendar Management
- Conflict Resolution
Tools & Platforms
- Open Dental
- Dentrix
- Dental Intel
- Nextiva
- RingCentral
- Microsoft Office
- Outlook
- Zoom
- Google Workspace
Work History
Dental Customer Support Specialist
2022 – Present
- Managed inbound and outbound patient communications for multiple dental practices.
- Scheduled, confirmed, and rescheduled patient appointments.
- Conducted appointment reminder and patient recall campaigns.
- Assisted patients with general inquiries and office policies.
- Coordinated with dental teams to ensure smooth daily operations and outstanding patient service.
Dental Front Office Virtual Assistant
2020 – 2022
- Supported front-desk operations remotely for busy dental offices.
- Managed provider schedules and appointment calendars.
- Updated patient records and verified demographic information.
- Assisted with treatment follow-up communications.
- Maintained accurate documentation and administrative records.
Want talent like Hadiya S.?
Provide every patient with an exceptional first impression through a dedicated Dental Customer Support Virtual Assistant. Hadiya helps dental practices across the USA and Canada manage patient communications, appointment scheduling, recalls, and front-office support—ensuring your team stays productive while your patients receive the attention they deserve.
Certifications
- Tareio Virtual Assistant Training
- HIPAA Awareness Training
- Dental Customer Service Excellence
Education
Bachelor's Degree in Business Administration
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