- Dental
- Certified
Muhammad B.
Full-time · 40 hrs/week
English, Urdu
Quick Facts
Experience
8+ years
Industry
Dental
Availability
Full-time · 40 hrs/week
Languages
English, Urdu
About
Muhammad B. is a dedicated Dental Customer Service Specialist with over 14 years of experience supporting dental practices through exceptional patient communication, appointment coordination, and front-office operations. He is passionate about delivering outstanding patient experiences while helping practices improve efficiency and strengthen patient relationships.
With extensive knowledge of dental workflows, appointment management, and patient support, Muhammad serves as a reliable extension of your in-office team. His calm, professional approach and strong communication skills help practices maintain high patient satisfaction while ensuring smooth day-to-day operations.
Skills
- Dental Customer Service
- Patient Communication
- Appointment Scheduling
- Patient Recall & Follow-ups
- Call Handling & Call Routing
- Treatment Coordination Support
- Insurance Verification Support
- Patient Record Management
- Front Office Administration
- Conflict Resolution
Tools & Platforms
- Open Dental
- Dentrix
- Dental Intel
- Nextiva
- RingCentral
- Google Meet
- Google Workspace
- Outlook
- Microsoft Office
Work History
Senior Dental Customer Service Specialist
2022 – 2026
- Managed inbound and outbound patient communications for busy dental practices.
- Scheduled, confirmed, and rescheduled patient appointments.
- Coordinated patient recall campaigns to improve retention.
- Assisted with treatment follow-ups and appointment reminders.
- Worked closely with front-office teams to deliver exceptional patient support.
Dental Front Desk Coordinator
2017 – 2021
- Managed daily patient scheduling and provider calendars.
- Answered patient inquiries regarding appointments and office procedures.
- Maintained accurate patient records within practice management systems.
- Supported insurance verification and patient documentation.
- Supported insurance verification and patient documentation.
Want talent like Muhammad B.?
Deliver an exceptional patient experience with a highly experienced Dental Customer Service Virtual Assistant. Muhammad combines over 14 years of customer service expertise with a deep understanding of dental practice operations, helping clinics across the USA and Canada improve patient communication, streamline scheduling, and enhance front-office efficiency.
Certifications
- Tareio Virtual Assistant Training
- HIPAA Awareness Training
- Dental Customer Service Excellence
Education
Bachelor's Degree in Business Administration
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